Communication

VoIP stands for Voice over Internet Protocol. Sometimes it’s referred to as Voice over Networks or (VoN), Voice over Broadband (VoB) and sometimes Internet Telephony. VoIP allows you to make free, or very low cost, telephone calls over the Internet. You can call any telephone in the world and any telephone can call you – regardless of what equipment or network the person you are calling uses.

Also, because VoIP uses, digital, internet technologies (sip) many new features and services that were previously impossible, or very expensive using traditional telephone technology, become available.

PBX stands for Private Branch Exchange, which is a private telephone network used within a company.

Traditional PBXs would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).

Time and Technology however have changed the consumer telephony landscape, with the flag-bearer being the Open-Standards-based IP-PBX. The point of the “IP” in this new era is that the phone calls are delivered using the Internet Protocol as the underlying transport technology.

With a traditional PBX, you are typically constrained to a certain maximum number of outside telephone lines (trunks) and to a certain maximum number of internal telephone devices or extensions. Users of the PBX phone system (phones or extensions) share the outside lines for making external phone calls.

An IP-PBX opens up possibilities, allowing for almost unlimited growth in terms of extensions and trunks, and introducing more complex functions that are more costly and difficult to implement with a traditional PBX, such as:

• Ring Groups
• Queues
• Digital Receptionists
• Queues
• Voicemail
• Reporting

As much as possible! To make sure we can smoothly transition you to a new site we would need as much notice as you can give, from a supply point of view depending on the services you have we may need from 3 weeks to 90 working days to get you a like for like service.